Return policy and cancellations

We hope you liked what you bought and if not, there is no problem with it, we are at your service! 
Our return policy is detailed, clear and meets the requirements of Israeli law. We respect the customer’s right to regret and cancel the transaction in accordance with our policy.

Cancel an order on the site

You may cancel your order / transaction by calling the Company’s service or written notice to the Company. Ordering products from stock and not yet out of our warehouse for delivery and delivery will be canceled without limitation.

Returning or replacing items purchased on the Site

You can receive a cash refund or exchange any item you purchased on the site within 14 days from the day that they arrived at your place. We will always be happy to see you at 4 HaAtzma’ut Street, Rosh HaAyin, bring you the original invoice and the cardboard you want to exchange or return and you will receive personal and professional service. 
You can of course send the carton through the courier company we work with. 
If you regret the purchase even though the items you purchased are compatible with your order and have arrived in good order. You are entitled to receive a full credit for the purchase within 14 days of receipt, minus shipping charges. If you wish to return the equipment (without self-arrival) you will be charged additional shipping fees. 
In the event of cancellation of a transaction by the customer for any reason, several days after its execution on the site and prior to its delivery, the possibility of revocation and credit shall be examined in accordance with the policy and qualifications to cancel the transaction.
We at Akran Packaging Solutions will always stand by you and do everything in our power to make you happy even when canceling an order on the site, since we see the cooperation between us is long-term and not temporary or one-time.

Corrupted item or discrepancy

In the event of cancellation due to a defect in the product or a discrepancy between the product and what you actually ordered or other breach of the terms of the transaction, AQran Packaging Solutions will return within 14 days from the date of receipt of the product with us, the same item of the transaction price paid or canceled. Any cancellation fees.

Receipt of credit for return of products

Returned products can be refunded within 14 days of the return of the products. The cost of shipping charges can not be refunded or credited.

Cancellation of the transaction by ACRON Packaging Solutions

If the product is out of stock as a result of a mistake, or if the order details are not received properly for any reason, the order can not be made and we will contact you by telephone to offer other products, update details or cancel the transaction. If your payment has already been made, your money will be refunded in full. The Company shall not bear any compensation or financial damage as a result of the cancellation of the transaction, which did not materialize.

Exceptions to the right of cancellation

Returning products after having a different situation for the worse while in your possession, including a case of returning a product that has been damaged and / or damaged and / or damaged and / or suffered any damage and / or that has been damaged or used at the customer’s home, Packaging solutions sue for its damages due to this. 
In order to avoid damage to the product, it must be returned in its original packaging, complete and / or without damage and / or defect of any kind. 
It is not possible to cancel transactions of products ordered on special order and / or manufactured specifically for the customer and / or with the customer logo. 
Refunds will be made within 14 days of the return of the product, excluding shipping costs.

We work with the best manufacturers and suppliers in Israel and abroad, and are constantly striving to provide our customers with high quality products and the best quality available!